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Shipping & delivery

What will my order be shipped in, and how long will it take to arrive?

Shipping is important to us. We’re always looking at new ways to get your order to you as quickly and discretely as possible. We strive to ensure that your order is delivered in a timely manner and we understand that privacy is of the utmost importance to you.

Delivery COST & time:

Packages sent with 'Track & Trace' and can therefore be tracked online.

Packages sent with 'Standard Shipping' do NOT have track en trace! It is cheap, but does not give any guarantees!

You can choose at checkout what shipping options you want.

Orders within the Netherlands are usually delivered the next working day. Shipping within the EU usually takes around 2-5 working days.


EUROPE

Priority

Austria

2-4 days

Belgium, Germany, France

2-3 days

Italy, Spain, Portugal

2-5 days

Poland, Tsjechie

2-5 days

Suisse, Sweden

2-5 days

United Kingdom

2-5 days



Outside Europe

We ship world wide

4-10 days

* All shipping times are approximations and cannot be guaranteed. Note that these may increase during holidays.

Discreet delivery:

With Shamanic Extracts you don't have to worry. Only you will know what your parcel contains. All our packaging is completely discreet and will look like the ones on the picture here below. The outside of the package simply has your address, our (return-) address and the necessary postage information on it. Of course we will not use Shamanic Extracts as sender's name.



Disclaimer:

1. While we strive to ensure your order is delivered in a timely manner, the customer and/or recipients are responsible for supplying full and correct delivery details at the time of purchase. Should inaccurate details be provided, Shamanic Extracts cannot be held responsible for any resulting incorrect delivery, delays, non-delivery or charges howsoever incurred.

2. Shamanic Extracts will not be responsible for any losses incurred by the customer or recipients in non-recoverable carriage and/or importation costs associated with the delivery of any goods or their replacement howsoever caused.

3. In the event of your receiving any faulty or damaged items, please contact us by the support system, within seven days of receipt of your order.

Please do not return any goods without prior authorization. The customer will be responsible for any cost incurred for returning and insuring items, unless otherwise agreed upon.

Only when the items have been safely received and inspected, will a refund be made. Original delivery costs and import duties are non-refundable.

4. As per stated in our Terms & Conditions, liability is transferred to the customers/recipient once an order leaves our warehouse. Should your parcel be stopped by customs because of its contents, Shamanic Extracts cannot be held liable.

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